Measuring performance in a facilities operations organization
Patrick Okamura, Spring 2006
Brief:
This thesis reaches overall performance measurements in an existing Facilities department to identify the organization!s level of performance. The hypothesis tested in this paper is to prove or disprove that measurement criteria in other groups within the dame Facilities organization can be used to indicate whether or not measuring performance enhances internal organizational behavior and overall efficiency. This thesis also researches other Facilities related organizations and information regarding the benefits or non-benefits of measuring performance in a Facilities organization to ensure continuity and acceptance. Performance criteria were used to indicate how procedural changes would affect the level of individual and group performance, collaboration and communication. The performance information was assessed on a regular basis to identify opportunities for improvement and to identify the level of organizational improvement. There was a measurable increase in performance, organizational collaboration and communication among the test group as well as the non-test groups.